Staff Score LHCH Highest Hospital in the Country
This year’s national NHS Staff Survey, published this week (Tuesday 7th March 2017), scores Liverpool Heart and Chest Hospital (LHCH) as the best hospital to work and receive treatment.
95% of LHCH staff recommended their own organisation as a place to receive treatment – more than any other hospital and the highest score in the country.
The figures also showed that LHCH was ranked top in the country, among similar organisations, for nine out of 32 key areas.
These findings include:
- staff recommending the organisation as a place to work or receive treatment
- effective team working
- staff reporting good communication between senior management and staff
- staff agreeing that their role makes a difference to patients
- staff being appraised in the last 12 months
- staff witnessing potentially harmful errors, near misses or incidents in the last month
- staff confidence and security in reporting unsafe clinical practice
- staff attending work in the last 3 months, despite feeling unwell because they felt pressure from their manager, colleague or themselves
- staff experiencing harassment, bullying or abuse from colleagues in last 12 months.
The NHS Staff Survey 2016 results are presented in 32 areas known as ‘Key Findings’, arranged under nine themes: appraisals and support for development; equality and diversity; errors and incidents; health and wellbeing; working patterns; job satisfaction; managers; patient care and experience; and violence, harassment and bullying. There is also a measure of overall staff engagement.
Carried out between September and November 2016, the anonymous survey was completed by more than 1,000 staff at LHCH – the highest response rate in the country (69%) and a significant improvement from last year’s response rate of 59%.
The survey results showed LHCH scored better than the national average, among similar organisations, in 25 of the 32 key areas, whilst scoring the same as the national average in five out of the other seven key areas.
Furthermore the Trust’s overall staff engagement score was higher than the national average, compared with all other acute trusts.
Jane Tomkinson, Chief Executive at Liverpool Heart and Chest Hospital, said: “The results of this year’s national survey are once again very pleasing, especially knowing that more staff would recommend our own trust as a place to work or receive treatment, than any other hospital in the country.
“We are grateful to every member of staff who took the time to complete the annual survey, and we would like to assure them that their feedback will allow us to make further improvements to the services we provide in the next 12 months.”