What do you need to do next?
Please contact the Patient & Family Support Team the next working day following your loved one’s death.
The team are available Monday - Friday 9.00am – 4.30pm (excluding bank holidays) and can be contacted on 0151 600 1038/1639/1517.
A voicemail facility will be in operation if there is no one available to take your call, the team will call you back as soon as they can.
If the death has occurred after 4.00pm on a Friday you will need to contact the team the next working day which is the following Monday.
The team will fully explain the next steps and the role of the medical examiner service which came into legislation on the 1st September 2024. Add link for ME service gov page.
Following a death, your loved-one will be taken to our hospital mortuary and you may wish to attend the mortuary to visit them. The team will be able to make these arrangements for you.
The team will discuss with you regarding any personal belongings such as clothing and valuables belonging to your loved-one that may remain in the hospital. They will make arrangements for collection of any property and valuables that remain in the hospital at a time and date that is suitable to you.
Please do NOT book an appointment to register the death at St George’s Hall until instructed to by the team. The death must be registered within 5 days of the medical examiner signing the medical certificate of death (which is the last part of the process), unless the coroner is investigating the circumstances relating to the death.
Medical Examiners System
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The Medical Examiners System was introduced to the Trust from 1st September 2020.
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The service offers a point of contact for bereaved families to raise concerns about the care provided prior to the death of a loved one with a Medical Examiner Officer or Medical Examiner.
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This will take place in the form of a telephone conversation shortly after the deceased has passed away.
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For further information about the Medical Examiners System