Ward Manager Contact Details
Telephone: 0151 600 1163
Ward Telephone: 0151 600 1162
About Oak Ward
Oak Ward is a 20 bed ward; we have 12 side rooms with en-suite bathrooms and 2 four bedded bays.
All rooms have wardrobes and lockers for storage. Valuables can be sent to the General Office for safe keeping when patients go for surgery. If a patient goes for surgery on a Friday, the General Office will be closed until Monday morning.
The nursing staff work in teams that look after different groups of patients on the ward. At the start of every shift you can expect the nurses, who will be looking after you, to come and introduce themselves.
Family Information & Visiting Hours
Liverpool Heart and Chest Hospital operates an open door policy for family and friends. This means that wherever possible, we welcome you spending time with your loved ones when it is convenient for you. While we know that patients need rest, we also believe that having loved ones nearby, while they are in hospital, often makes them more comfortable and speeds up their recovery. As a family member, carer or friend of a patient, we know that your needs are also important, especially during this often stressful time. We want you to feel part of their journey through our hospital and be as involved in their care as you would like to be. There may be times when we may ask you to leave, for example, during medical procedures or emergencies. However if this is necessary, we would discuss it with you at the time. We have a family room with a kettle, fridge, microwave, dishwasher etc. The side rooms can facilitate a family/partner to stay in one of our side rooms if the patient wishes. They can be involved in the care provided, for example washing, support at mealtimes etc if the patient wishes.For reasons of patient safety, we kindly request that there are no more than three visitors to a bed at any one time.
Finding the Ward
When entering the main reception, turn left and follow the corridor to pharmacy. Go past pharmacy and take the lift or stairs on the right.
From the lift, come out and turn right and Oak Ward is straight ahead. If you take the stairs, turn right and Oak Ward is on the left hand side. Signs are displayed on the walls or above your head.
Patients in hospital are served three meals (with a choice of hot or cold dishes) and numerous drinks throughout the day.
We cater for patients who require diets for medical, religious or cultural reasons. Please inform the ward staff as soon as possible so this can be arranged.
It is not unusual for people to lose their appetite when they are unwell, this may be due to the illness itself or the treatment.
Eating and drinking whilst in hospital is important as it will help to fight infection, maintain weight, promote healing and speed recovery.
It is best to try and eat little and often when the appetite is poor. Most patients find their appetite improves/returns to normal once they are back in their usual routine at home.
Access to the Ward
This is via a buzzer system.
- Breakfast 8-8.30am
- Lunch 12–1pm
- Dinner 5-6pm
- Supper 9.30-10pm
At the hospital we have many volunteers. You will recognise them by their white shirt/blouse and purple scarf/tie. They are there to assist you with directions, to get things from the shop for you or to have a chat.
Personal Property and Valuables
The hospital cannot accept any responsibility for personal belongings or valuables. If you do bring any valuable items into the hospital please let the nurses know. We do have a personal belongings / valuables safe in the general office. Please note that the opening hours are Monday-Friday, 9-4pm.
If you wish to speak to the Ward Manager and / or Consultant for more information during your stay please let us know and we will arrange this for you. If you wish to speak to the on-call manager to raise any concerns this is also possible by telephoning 0151 600 1616 and ask for the on–call manager.