Continuation of healthcare requests
With effect from 1 August, requests for health record information required to support ongoing patient care must be submitted via the AMS Portal.
This process is intended only for healthcare providers requesting access to information needed to support the continued care and treatment of a patient.
It must not be used by solicitors, insurance companies, the police, local authorities, or other organisations requesting information for non-direct care purposes. Such requests should continue to be submitted separately in writing with the appropriate supporting documentation and consent where applicable.
Submit a Request
Please click here to access the AMS Portal and submit your request.
Home Page - UHLG Request Portal
Response Times
The Trust will continue to aim to respond within the following timescales:
- Standard requests: 2 to 3 working days
- Urgent requests: 1 to 2 working days
Requests received after 4.30pm will be treated as received on the next working day.
Important Information
In line with the Caldicott Principles, any information disclosed will be limited to the minimum necessary and proportionate to support the purpose of the request. Full copies of health records will not routinely be provided.
The requesting healthcare organisation remains responsible for ensuring that it has an appropriate lawful basis under UK GDPR and the Data Protection Act 2018, including obtaining patient consent where required.
Once information has been disclosed, the receiving organisation becomes responsible for the information provided and must ensure that it is handled in accordance with applicable data protection legislation.
Queries
If you have any questions regarding continuation of healthcare requests, please contact:
Access to Information
Please call 0151 600 1845
Please note that other departments, including medical secretaries, are unable to assist with continuation of healthcare requests.