LHCH one of the TOP trusts in the country according to patients
Liverpool Heart and Chest Hospital has once again been named one of the BEST hospitals in the country, according to the results of this year’s national NHS Adult Inpatient Survey 2024.
The survey, published today - September 9th, showed that LHCH was in the TOP three trusts in the country for overall patient experience, and TOP in the North West.
The results also recognised LHCH in the top 3 trusts in the country for 6 question areas:
- Did the hospital staff explain the reasons for changing wards during the night in a way you could understand?
- Thinking about your care and treatment, did hospital staff take you dietary needs into account?
- During your time in hospital, did you get enough to drink?
- Thinking about your care and treatment, were you told something by a member of staff that was different to what you had been told by another member of staff?
- Were you able to get a member of staff to help you when you needed attention?
- Overall, how was your experience while you were in the hospital?
LHCH was recognised as one of the TOP THREE trusts in the country for the following three sections:
- Section 2: Hospital and Ward
- Section 5: Nurses
- Section 12: Overall experience
Furthermore, LHCH received a 67% response rate - one of the highest response rates in the country.
Patients were asked for their views on various aspects of their care, with trusts then listed in one of seven categories - from ‘much better than expected’ down to ‘much worse than expected’ - based on the proportion of patients who responded positively compared to the average. LHCH was rated 'much better than expected' and 'better than expected' in every survey section.
The report, published on Tuesday 9th September 2025, summarised the experiences of more than 62,444 patients from 131 acute and specialist NHS trusts who spent at least one night in hospital during November 2024.