LHCH rated one of the country’s TOP trusts

LHCH is one of the best hospitals in the country to receive care and to work according to the results of this year’s national NHS Adult Inpatient Survey 2022.

It showed that LHCH was rated one of the TOP TWO trusts in the country for ‘overall patient experience, and BEST in the North West once again.

The results also recognised LHCH as SECOND in the country for three full sections:

• Hospital and Ward
• Nuses
• Respect and Dignity

In 15 out of a total of 51 survey questions, LHCH was recognised as one of the TOP THREE trusts in the country.

TOP in the country for 3 questions:

• Thinking about your care and treatment, were you told something by a member of staff that was different to what you had been told by another member of staff?
• Do you think the hospital staff did everything they could to help control your pain?
• Were you able to get a member of staff to help you when you needed attention?

SECOND in the country for 7 questions:

• How long do you feel you had to wait to get to a bed on a ward after you arrived at the hospital?
• Did the hospital staff explain the reasons for changing wards during the night in a way you could understand?
• When you asked nurses questions, did you get answers you could understand?
• Did you have confidence and trust in the nurses treating you?
• In your opinion, were there enough nurses on duty to care for you in hospital?
• Overall, did you feel you were treated with respect and dignity while you were in the hospital?
• Overall, how was your experience while you were in the hospital?

THIRD in the country for 5 questions:

• How did you feel about the length of time you were on the waiting list before your admission to hospital?
• Were you ever prevented from sleeping at night by noise from other patients?
• Did you get enough help from staff to eat your meals?
• Did you have confidence and trust in the doctors treating you?
• Did you feel able to talk to members of hospital staff about your worries and fears?

Patients were asked for their views on various aspects of their care, with trusts then listed in one of seven categories - from ‘much better than expected’ down to ‘much worse than expected’ - based on the proportion of patients who responded positively compared to the average. 

Sue Pemberton, Director of Nursing, Safety and Quality at Liverpool Heart and Chest Hospital, said: “It’s important we acknowledge every patient who took time to share feedback about their care at LHCH – we are very grateful. It’s also important for us to listen to our patients to understand if there are areas where we can further improve their care and treatment. As a Trust we continually look to improve our services, and therefore this feedback from is invaluable. 

“Every single member of our team at LHCH aims to give the best care to our patients and families, and therefore for this year’s survey to reflect this, is very pleasing.”

Jane Tomkinson, Chief Executive, added: “We are very proud of these results. It’s pleasing to know that patients have experienced such good care at LHCH, and we are equally pleased to know they place so much confidence in the teams giving them care.

“This is something we will never take for granted, and is a result of our outstanding culture and teamwork at LHCH.”

The report, published on Wednesday 13th September 2023, summarised the experiences of more than 63,000 patients from 133 acute and specialist NHS trusts who spent at least one night in hospital during November 2022.