Top for overall patient care

The quality of care that patients receive at Liverpool Heart and Chest Hospital (LHCH) NHS Foundation Trust is the best in the country.

For the seventh time in eight years, the Trust has been rated top in the country for overall patient care in the Care Quality Commission (CQC) National Inpatient Survey 2013.

As the largest single site specialist heart and chest hospital in the country, LHCH provides services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging.

The eleventh annual survey of adult inpatients looked at the experiences of more than 62,000 people who were admitted to NHS hospitals across the country. The results of the survey are used by trusts to help improve their performance

Findings for LHCH showed that:

• it performed ‘better than most other trusts’ in all nine of the applicable survey sections 
• it performed ‘better than most other trusts’ in 56 out of the 70 questions 
• 68% of its patients responded to the survey against 49% nationally. 

Jane Tomkinson, Chief Executive at LHCH, said: “These survey results demonstrate once again that patients coming to Liverpool Heart and Chest Hospital recognise that they receive excellent care.

“We are enormously proud of this ‘No 1 overall score’, which is testament to the professionalism and dedication of our staff who devote all their energies into providing outstanding levels of care for our patients and their families.”  

“Whilst we are thrilled that our overall quality of care has been highlighted nationally, we also remain committed to listening to our patients and their families, responding to what they tell us and involving them in the decisions that we make about the ongoing development of our hospital services.”