Appointment letters are Going Digital

From Monday 6th February Liverpool Heart and Chest Hospital will begin sending patient letters via text message to your mobile phone. The service will start with Radiology appointments and will be rolled out across other acute and community services shortly afterwards.

What does this mean?

You will receive a text message with a link from ‘NHSNoReply’, allowing you to view and download your appointment letter on your smartphone, tablet, or PC.

By following the link you will be asked to enter your date of birth and unique PIN before accessing the secure patient portal site.

Receiving a digital appointment letter will mean that you will be able to view and manage your appointment on your smartphone, tablet, or computer through the secure patient portal rather than receiving a physical letter. You may also receive any pre-assessment instructions, essential reading, and hospital information as attachments.

If you do not access the digital letter within 24 hours or your mobile phone number is not held with the hospital, a physical letter will be automatically sent to your address.

What are the benefits?

This new way of accessing your appointment letters will provide many benefits including:

• Immediate access to your letters from LHCH. There is also an option to register with the patient portal which enables you to access all your digital communications from LHCH in one place.

• Instant access to your appointment information through your smartphone, tablet, or computer. Letters can be downloaded, emailed, and printed if required.

• Appointments can be added directly to your digital calendar to reduce the risk of forgetting appointments and help keep treatment on track.

• Letters are more widely accessible, through utilising the text-to-speech option. Letters can be read aloud in multiple languages.

• It will help save the NHS money and reduce administration times.

Further information 

The system is provided by Healthcare Communications and is safe and secure. You will only be asked to enter a PIN and patient date of birth.

Watch the below video for more information: