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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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Patients say LHCH is TOP once again

Date: 30 September 2022 09:16

Liverpool Heart and Chest Hospital is once again the TOP hospital in the North of England and one of the best hospitals in the country for ‘overall patient experience’.

This is according to the Care Quality Commission’s 2021 National Inpatient Survey (published on 29th September 2022), which reviewed the experiences of patients from 134 NHS trusts who spent at least one night in hospital during November 2021.

The survey, which recognised LHCH as one of the TOP four trusts in the country, also showed LHCH to be the TOP trust in Cheshire and Merseyside and across the North West.

Each year patients are asked for their views on various aspects of their care, with trusts then listed in one of five categories - from ‘much better than expected’ down to ‘much worse than expected’ - based on the proportion of patients who responded positively compared to the average. 

LHCH has been awarded the highest rating by the CQC of ‘much better than expected’ compared to the national average, with an outstanding ‘overall experience’ score of 9.17 out of 10.

As well as receiving the TOP score in the North West for 15 survey questions and three categories (hospital and ward; nurses; overall patient experience) LHCH also scored particularly highly in each of the areas highlighted below:

Highest Scores for Liverpool Heart and Chest Hospital

Survey Qu

LHCH Score (out of 10)



How clean was the hospital room or ward that you were in?



During your time in hospital, did you get enough to drink?



Did you have confidence and trust in the doctors treating you?



Did you have confidence and trust in the nurses treating you?



How much information about your condition or treatment was given to you?



How much information about your condition or treatment was given to you?



Do you think the hospital staff did everything they could to help control your pain?



How well did staff answer your questions about the operations or procedures?



Before you left hospital, were you given any information about what you should or should not do after leaving hospital?



Overall, did you feel you were treated with respect and dignity?



Jane Tomkinson, Chief Executive, said: “To know our patients have once again rated their experience at LHCH so highly makes us all very proud.”

“It’s pleasing to hear that patients and their families have such confidence in the teams who  provide their care and it also demonstrates the outstanding teamwork we have at LHCH.”

“For patients to recognise LHCH, once again, as one of the very best hospitals in the country is not something we take for granted.  We are always looking to improve services through listening, learning and acting on feedback from patients and our staff.”

Read the full CQC National Inpatient Survey results and results.