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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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Liverpool Heart and Chest Hospital named one of the best hospitals for inpatient experience

Date: 19 October 2021 04:09

Liverpool Heart and Chest Hospital has once again been named one of the best hospitals in the country, and the best in the North West, for inpatient experience.

This is according to the Care Quality Commission’s 2020 Adult Inpatient Survey, which also recognised LHCH as the TOP trust in Cheshire and Merseyside.

The report summarises the experiences of more than 73,000 patients from 137 NHS trusts who spent at least one night in hospital during November 2020.

Patients were asked for their views on various aspects of their care, with trusts then listed in one of seven categories - from ‘much better than expected’ down to ‘much worse than expected’ - based on the proportion of patients who responded positively compared to the average. 

LHCH has been awarded the highest rating by the CQC of ‘much better than expected’ compared to the national average, with an ‘overall experience’ score of 9.07 out of 10.

The hospital scored particularly well for ‘having confidence in doctors and nurses’, ‘being treated with dignity, respect and privacy’, as well as ‘cleanliness’. 

2020 Adult Inpatient Survey

Highest Scores for Liverpool Heart and Chest Hospital

 

Survey Question

LHCH Score (out of 10)

Q16

Did you have confidence and trust in the doctors treating you?

9.7

Q19

Did you have confidence and trust in the nurses treating you?

9.3

Q46

Overall, how was your experience while you were in the hospital?

9.1

Q45

Overall, did you feel you were treated with respect and dignity while you were in the hospital?

9.6

Q41

Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left hospital?

9.2

Q27

Were you given enough privacy when being examined or treated?

9.8

Q8

How clean was the hospital room or ward that you were in?

9.6

Sue Pemberton, Director of Nursing, Safety and Quality at Liverpool Heart and Chest Hospital NHS Foundation Trust, said: “We are so grateful to all our patients who took the time to share their feedback about their care at LHCH. It’s important that we listen to our patients and know how we are doing and where we can improve their care and treatment. We are continually looking to improve our services, and therefore every piece of feedback is invaluable”. 

“Every single member of the team at LHCH strives to provide the very best care for our patients and families, and therefore it is pleasing that our scores and overall ranking reflect this. Despite the challenges of the past 18 months, our team has continued to work tirelessly to deliver outstanding and compassionate care”.

“Everyone at Liverpool Heart and Chest Hospital can be proud of these results,” added Jane Tomkinson, Chief Executive.  

“Knowing that our patients rate their experience at LHCH so highly and that they have such confidence in our teams providing their care, makes us all very proud. It’s also testament to the outstanding teamwork that we have here at LHCH.”

 

Background

  • The 2020 Adult Inpatient Survey report summarises the experiences of more than 73,000 patients from 137 NHS trusts who spent at least one night in hospital during November 2020.
  • The national response rate for the survey was 46%. At Liverpool Heart and Chest Hospital, 871 people were surveyed with a response rate of 71% - the second highest in the country.  
  • Trusts were then listed in one of seven categories based on the proportion of patients who responded positively compared to the average; ‘much better than expected’, ‘better than expected’, ‘somewhat better than expected’, ‘about the same’, ‘somewhat worse than expected’, ‘worse than expected’ or ‘much worse than expected’.