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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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National Staff Survey Results 2018

Date: 27 February 2019 08:58

Liverpool Heart and Chest Hospital ranked one of the top in the country in the latest NHS Staff Survey 2018.

Published this week (Tuesday 26th February), the findings showed LHCH was the highest scoring specialist trust in the country for the following findings.

  • Staff recommendation of the organisation as a place to receive treatment.
  • Care of patients is the organisation's top priority.
  • Staff involved in changes introduced that affect their work area.
  • Staff satisfaction with the quality of care they are able to deliver.
  • Staff agreeing that their role makes a difference to patients/service users.
  • Staff are able to deliver the care to which they aspire.
  • Senior managers try to involve staff in important decisions.
  • Senior managers act on staff feedback.
  • Staff are given feedback in response to reported errors, near misses and incidents.
  • When incidents are reported, the organisation takes action to ensure that they do not happen again.
  • My organisation acts on concerns raised by patients.
  • I am confident my organisation would address my concerns.
  • I feel secure in raising concerns.

The survey results are presented in 32 areas known as ‘Key Findings’, arranged under the following 10 themes:

  • Equality, diversity and inclusion
  • Health and wellbeing
  • Immediate managers
  • Morale
  • Quality  of appraisals
  • Quality of care
  • Safe environment – bullying and harassment
  • Safe environment – violence
  • Safety culture
  • Staff engagement 

Carried out between October and December 2018, the anonymous survey was completed by 915 staff (59%) at LHCH.

Thanks to targeted areas of work in service improvement, delirium, Freedom to Speak Up and Listening into Action, the Trust has seen the following improvements this year:

  • Staff being more involved in decision making
  • Staff being more confident in raising concerns
  • Reduction in violence from patients
  • Senior management engagement
  • Staff involvement in improvement work
  • Overall improvement in our safety culture.

Jane Tomkinson, Chief Executive, said: “The results of this year’s national survey are once again very pleasing, especially in those areas where improvements have been made since the 2017 survey. 

“We are grateful to every member of staff who took the time to complete the annual survey, and we would like to assure them that their feedback will allow us to make further improvements in the next 12 months.”