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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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CQC Rated 'Outstanding'

Liverpool Heart and Chest Hospital (LHCH) is delighted to announce that it has been rated ‘Outstanding’ by the Care Quality Commission (CQC).

LHCH becomes the first trust in Cheshire and Merseyside, and the first specialist trust nationally to be awarded the ‘Outstanding’ rating, and is one of only eight trusts in the country to achieve this ‘Outstanding’ rating.

The CQC, the independent health and social care regulator, published its rating on Friday 16th September following announced and unannounced inspection visits to the Trust in April and May 2016.

A team of more than 30 CQC Inspectors, made up of doctors, nurses, other healthcare professionals, managers and patients with vast experience of using healthcare services, visited the Trust’s hospital and community-based teams, to examine its services and clinical pathways.

The Inspection Team then made its decision based on five key measures, asking whether they were:

  • safe
  • effective
  • caring
  • responsive
  • well-led.

The CQC spoke to patients, relatives, staff and also sought views from external partners to develop a detailed understanding of the culture, governance, leadership and the quality of care delivered.

The Chairman Neil Large and Chief Executive Jane Tomkinson, on behalf of the Board of Directors and Council of Governors, paid tribute to the Trust’s 1,500 staff and volunteers saying: “The CQC inspection process is rigorous and rightly challenging, and this rating pays testament to the dedication and professionalism of the team.”

The CQC summarised their findings by highlighting that:

  • patients and their loved ones were treated with compassion and empathy by all staff across the hospital
  • relatives felt that staff always treated their loved ones with dignity and respect and would always talk to the patient in a caring and compassionate way
  • effective teamwork and clear leadership and communication, in services at a local level, were in place at the Trust
  • staff were proud of the services they delivered and proud of the Trust
  • staff went above and beyond their duty to meet the needs and wishes of both the patient and their loved ones
  • staff felt supported and valued in their roles
  • patients said they felt ‘special’ and staff knew their name and what needs they had
  • the senior team led the Trust with a strong focus on service quality and positive patient experience
  • it was clear that there was a strong culture of person centred care for patients and their families, and staff strived to meet the needs of the patients and their loved ones.

Read the full CQC report www.lhch.nhs.uk or: http://www.cqc.org.uk/provider/RBQ