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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
Switchboard: 0151 600 1616

What we're doing to keep patients safe

Liverpool Heart and Chest Hospital is well prepared to deal with the impact of Coronavirus (Covid-19) and we are working closely with all our local and national partners to ensure our patients, public and staff remain safe.

We realise this is a worrying time for you and your families but we want you to know that we are here for you. We are here to provide the care and treatment that you need and we have put lots of measure in place to ensure you receive the safest care possible.

Here's some of the measures that we have put in place recently.   


Social Distancing

  • To stop the spread of coronavirus (COVID-19), we should all try to avoid close contact with anyone we do not live with. This is called social distancing.
  • Here at Liverpool Heart and Chest Hospital we ask staff and patients to observe social distancing on site wherever possible and at all times.
  • This means that in some clinical areas, such as our Outpatient Department, we are limiting the number of people who can attend at any one time, and we have also removed some seating to make it easier for social distancing.

 Staff PPE

  • When you come into hospital you may notice that some of our staff are wearing personal protective equipment (PPE) such as face masks or gloves.
  • Please don’t be alarmed. This is to ensure the hospital is as safe a place as possible for you and them.

Extensive staff testing

  • In April we launched an extensive testing programme for all staff at Liverpool Heart and Chest Hospital who were not showing any symptoms of covid-19.
  • A small number of staff who tested positive for covid-19, were immediately informed and self-isolated in accordance with national guidelines from Public Health England.
  • A robust programme of daily testing for staff without symptoms continues here at LHCH.
  • In addition, we have also been carrying out extensive on site testing for any member of staff, as well as immediate family members, who are concerned about covid-19 symptoms. These staff have also followed national guidance on self-isolation

 Strict isolation for staff with symptoms

  • Any members of staff who have been concerned about covid-19 symptoms or who have tested positive for covid-19, have followed the clear national guidance regarding self-isolation. They have stayed away from the hospital to keep themselves and others safe.

 No visitors

  • Since 25th March, all visiting at Liverpool Heart and Chest Hospital has been suspended.
  • We recognise that friends and family members are vital to the support of patients, but due to coronavirus across the UK, we have been trying to reduce the number of people coming into the hospital.
  • Until further notice visiting is ONLY permitted for patients who are receiving end-of-life care OR carers of patients who need to be accompanied.
  • If you have any concerns please contact our nurse helpline on 0151 600 1770 or 0151 600 1777.

 National guidance followed

  • Following the latest and best national guidance is very important to us in every area of the hospital.
  • Whether this concerns the use of personal protective equipment, social distancing, self-isolation or clinical procedures, we ensure national guidance is followed to ensure the hospital is as safe as possible for patients and our staff.

Segregated wards

  • Where necessary and in the event that we have a covid-19 positive patient at Liverpool Heart and Chest Hospital, we are able to ensure they are immediately cared for in a separate and appropriate ward area.
  • This helps to ensure that all our patients and staff are kept as safe as possible.
  • It also helps to ensure that we can provide the most appropriate clinical care at all times.

 Increased spacing between beds

  • To make it easier for staff and patients to follow social distancing guidelines, we are also ensuring that there is increased spacing between beds on our ward areas.

 Routine patient testing

  • All inpatients, including planned and emergency patients, coming to Liverpool Heart and Chest Hospital are routinely tested for covid-19.
  • All outpatients also have their temperature taken.
  • Patients are kept fully informed at all times and are cared in the safest and most appropriate way until test results are received.

 Virtual clinics

  • Some patients receiving care from Liverpool Heart and Chest Hospital do not need to attend the hospital site for an appointment. Therefore we have been successfully holding a number of virtual online clinics.
  • The number of virtual online clinics that we are able to provide will increase in the coming months, and your clinical teams will keep you informed if this is appropriate for you or your loved one.

Robust infection control measures

  • Infection prevention is everyone’s responsibility and here at Liverpool Heart and Chest Hospital we have robust plans and measures in place to keep our hospital as safe as possible.
  • We ensure we follow the ‘bare below the elbows’ national guidance in all clinical areas, maintain the highest standards of cleaning across the hospital, and do all we can to reduce the risks of contamination and cross-infection to a minimum.

 Enhanced cleaning

  • As part of measures to keep patients and staff as safe as possible during covid-19, we have carried out a programme of enhanced deep cleaning across the hospital.

 Regular patient and family support

  • If you have a loved one in hospital at the moment we understand this is a very difficult time.
  • Here at Liverpool Heart and Chest Hospital we encourage families to try to stay in touch with their loved one through their own electronic devices.
  • Our team are here to provide whatever support we can to patients and families and you can keep in touch with each other by emailing a letter to: tcc-tr.lhchfamilyandfriends@nhs.net or alternatively we also have iPads available for families to set up a video call.
  • Our team also aim to call named contacts for each inpatient to provide regular updates.

 Good hand hygiene

  • Washing your hands is one of the easiest ways to protect yourself and others.
  • Washing your hands properly removes dirt, viruses and bacteria to stop them spreading to other people and objects, which can spread illnesses such as food poisoning, flu or diarrhoea.
  • It can help stop people picking up infections and spreading them to others.
  • It can also help stop spreading infections when you're visiting someone in hospital or another healthcare setting.
  • At Liverpool Heart and Chest Hospital, you will notice that hand sanitisers are available extensively outside wards, clinical areas and offices, whilst bathrooms with water and soap are also clearly signposted across the site.

 We’re here to keep you safe

  • Everyone at Liverpool Heart and Chest Hospital is here to give you outstanding care and to make sure that if you do need to come for treatment or an appointment, we will keep you safe.
  • If you need medical help you should still contact your GP practice, use NHS 111 online or call 111. If you are told to go to hospital it is important that you go to hospital. We are here to give you the care you need.
  • If you have urgent concerns, you should seek immediate medical attention by calling 999 immediately.
  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.
  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.