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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
Switchboard: 0151 600 1616

Elm Ward

Ward Manager Contact Details

Dee Ayles

Telephone: 0151 600 1170

Email: dympna.ayles@lhch.nhs.uk

Out of Hours Contact Details

Nurse in Charge

Telephone: 0151 600 1170

About the Ward

The ward is divided into three groups, which consist of two bays - one male and one female. The third group comprises eight side rooms for male and female patients. 

The nursing staff work in teams that look after different groups of patients on the ward. At the start of every shift you can expect the nurses who will be looking after you to come and introduce themselves.


Visiting Times

Liverpool Heart and Chest Hospital operates an open door policy for family and friends. This means that wherever possible, we welcome you spending time with your loved ones when it is convenient for you.

While we know that patients need rest, we also believe that having loved ones nearby, while they are in hospital, often makes them more comfortable and speeds up their recovery.

As a family member, carer or friend of a patient, we know that your needs are also important, especially during this often stressful time. We want you to feel part of their journey through our hospital and be as involved in their care as you would like to be.

There may be times when we may ask you to leave, for example, during medical procedures or emergencies. However if this is necessary, we would discuss it with you at the time.

Visitors are requested to wash their hands or use the alcohol gel when entering and leaving the ward. For reasons of patient safety we kindly request that there are no more than 3 visitors to a bed at any one time.


Patient Catering 

Patients in hospital are served three meals (with a choice of hot or cold dishes) and numerous drinks throughout the day.

We cater for patients who require diets for medical, religious or cultural reasons. Please inform the ward staff as soon as possible so this can be arranged.

It is not unusual for people to lose their appetite when they are unwell, this may be due to the illness itself or the treatment.

Eating and drinking whilst in hospital is important as it will help to fight infection, maintain weight, promote healing and speed recovery.

It is best to try and eat little and often when the appetite is poor. Most patients find their appetite improves/returns to normal once they are back in their usual routine at home.


Meal Times

  • Breakfast 8-8.30am
  • Lunch 12-1pm
  • Dinner 5-6pm
  • Supper 9.30-10pm


Volunteers

At the hospital we have many volunteers; you will recognise them by their white shirt/blouse and purple scarf/tie. They are there to assist you with directions, to get things from the shop for you or to have a chat


Personal Property and Valuables

The hospital cannot accept any responsibility for personal belongings or valuables. If you do bring any valuable items into the hospital please let the nurses know. We do have a personal belongings / valuables safe in the general office.

Please note that the opening hours are Monday-Friday, 9-4pm.


Day Room

Patients and visitors on Elm Ward have access to a TV in the dayroom.

If you wish to speak to the Ward Manager and / or Consultant for more information during your stay please let us know and we will arrange this for you. If you wish to speak to the on-call manager to raise any concerns this is also possible by telephoning 0151 600 1616 and ask for the on–call manager.