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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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National Staff Survey Results for 2017

Date: 07 March 2018 01:35


Liverpool Heart and Chest Hospital ranked top in the country, among similar organisations, for eight out of 32 key findings in the latest NHS Staff Survey 2017.

Published this week (Tuesday 6th March), the findings showed LHCH came top for the following findings.

  • Support from immediate managers
  • Effective team working
  • Highest % of staff appraised in last 12 months
  • Highest % of staff with confidence and security in reporting unsafe clinical practice
  • Staff did not feel pressure to attend work from their manager, colleagues or themselves when feeling unwell in the last 3 months
  • % Staff not experiencing harassment, bullying or abuse from staff in last 12 months
  • % Staff not experiencing harassment, bullying or abuse from patients, relatives or the public in last 12 months
  • % of staff not having to working extra hours.

The Survey results are presented in 32 areas known as ‘Key Findings’, arranged under the following nine themes:

  • appraisals and support for development
  • equality and diversity
  • errors and incidents
  • health and wellbeing
  • working patterns
  • job satisfaction
  • managers
  • patient care and experience
  • violence, harassment and bullying.

There is also a measure of overall staff engagement. 

Carried out between October and December 2017, the anonymous survey was completed by approximately 900 staff at LHCH, which was the highest response rate in the country for acute specialist trusts (62%).

The survey results also showed LHCH scored better than the national average, among similar organisations, in 25 of the 32 key areas, whilst scoring the same as the national average in four out of the other seven key areas.

Furthermore the Trust’s overall staff engagement score was higher than the national average, compared with all other acute trusts.

Jane Tomkinson, Chief Executive, said: “The results of this year’s national survey are once again very pleasing.

“We are grateful to every member of staff who took the time to complete the annual survey, and we would like to assure them that their feedback will allow us to make further improvements in the next 12 months.”