‘Best in the Country’ - Patients Give LHCH Top Ratings
For the ninth time in 12 years, patients have rated Liverpool Heart and Chest Hospital NHS Foundation Trust as the best hospital in the country.
The results were revealed today (Wednesday 13th June 2018) in the Care Quality Commission’s National Inpatient Survey 2017.
As one of the largest single site specialist heart and chest hospitals in the country, LHCH provides services in cardiothoracic surgery, cardiology and respiratory medicine, including adult cystic fibrosis and diagnostic imaging.
The 15th annual survey of adult inpatients looked at the experiences of more than 72,000 people who were admitted to 148 NHS hospitals across the country.
It considered areas such as admission to hospital, the hospital ward, doctors and nurses, care and treatment, operations and procedures, leaving hospital, as well as the overall patient experience. It aims to highlight what patients think about the care and treatment they receive and the feedback helps trusts to understand where improvements can be made.
As well as being rated TOP in the country for ‘overall patient experience’, the findings for LHCH showed that patients assessed it as the best trust in the country in two further survey sections, as follows:
- The hospital and ward
- Your care and treatment
The survey also found that LHCH was rated first in the country in four other specific areas:
- Privacy received for examination or treatment
- Staff providing care working well together
- Confidence and trust in the doctors providing treatment
- Receiving help from a member of staff within a reasonable time
Furthermore the Trust’s results also showed that:
- in eight sections of the survey for which it was eligible, LHCH performed ‘better than most other trusts’
- 65% of its patients responded to the survey, the highest response rate in the country, against 41% nationally.
Jane Tomkinson, Chief Executive at LHCH, said: “These exceptional survey results demonstrate once again that patients coming to Liverpool Heart and Chest Hospital recognise that they receive the very best care and treatment possible.
“We are enormously proud of this ‘No 1 overall score’, which supports our reputation as an ‘Outstanding’ CQC rated Trust, and which is also testament to the professionalism and dedication of our staff who devote all their energies into providing outstanding levels of care for every single patient as well as their family.
“Whilst we are thrilled that the overall quality of our care has been highlighted nationally once again, we also remain committed to listening to our patients as well as their families, and involving them as care partners in their relative’s care, if they wish.
“It’s also really important that we respond to what they tell us and involve them in the decisions that we make about our hospital services.”