A few weeks ago whilst I was carrying out my meet and greet role, I spotted a lady near to our volunteer desk who appeared to be upset. I approached her and led her to the volunteer desk to sit and compose herself.
I asked her if there was anything I could do to help her and she told me she was on her way to X-ray. As she was still a little out of sorts, I asked if I could get her a drink or maybe something to eat. The lady declined both and said that she was unable to eat or drink due to a specific test she was having in the x-ray department.
After about 10 minutes when she felt more comfortable and at ease, I asked the lady if she would like a porter to take her to x-ray in a wheelchair. She said that she did not want a wheelchair and so I offered to escort her. She asked to link my arm and we walked at a pace that was steady and comfortable for her, chatting along the way.
She was a little nervous of the test and I tried my best to reassure her and told her that Liverpool Heart and Chest Hospital had an excellent reputation and that I was very proud to volunteer here and told her what the volunteers do. Upon arrival at the x-ray department I asked the lady her name and advised staff of her arrival and also let them know that she had been a little upset.
A little later that morning, I was really pleased to see the lady in the café having a drink and a snack and she seemed much brighter. The lady thanked me for my kindness earlier and it really made my day.
That day, I felt on top of the world and I was glad to have helped to make a difference to the lady’s visit to our hospital. It is days like this that make my role as a volunteer at Liverpool Heart and Chest Hospital so worthwhile.