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Liverpool Heart and Chest Hospital, Thomas Drive, L14 3PE
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Top Hospital in the Country

For the eighth time in 10 years, patients have rated Liverpool Heart and Chest Hospital NHS Foundation Trust as the best hospital in the country.

The results were revealed on Wednesday 8th June 2016 in the Care Quality Commission’s National Inpatient Survey 2015.

As one of the largest single site specialist heart and chest hospitals in the country, LHCH provides services in cardiothoracic surgery, cardiology and respiratory medicine, including adult cystic fibrosis and diagnostic imaging.

The thirteenth annual survey of adult inpatients looked at the experiences of more than 83,000 people who were admitted to 149 NHS hospitals across the country.

It considered areas such as admission to hospital, the hospital ward, doctors and nurses, care and treatment, operations and procedures, leaving hospital, as well as the overall patient experience. It aims to highlight what patients think about the care and treatment they receive and the feedback helps trusts to understand where improvements can be made.

As well as being rated top in the country for ‘overall patient experience’, the findings for LHCH showed that patients assessed it as the best trust in the country in a further five survey sections, as follows:

  • Doctors
  • Nurses
  • Care and treatment
  • The hospital and ward
  • Waiting to get to a bed on a ward.

The survey also found that LHCH was rated first in the country in 14 other specific areas:

  • waiting time from arrival at the hospital to being given a bed on a ward
  • cleanliness of rooms, wards and bathrooms
  • receiving understandable answers from doctors to important questions
  • having confidence in the doctors and nurses providing treatment
  • being well-looked after by hospital staff.

Furthermore the Trust’s results also showed that:

  • in all the sections of the survey for which it was eligible, LHCH performed ‘better than most other trusts’
  • 67% of its patients responded to the survey, the second highest response rate in the country, against 47% nationally.

Jane Tomkinson, Chief Executive at LHCH, said: “These exceptional survey results demonstrate once again that patients coming to Liverpool Heart and Chest Hospital recognise that they receive the very best care and treatment possible.

“We are enormously proud of this ‘No 1 overall score’, which is testament to the professionalism and dedication of our staff who devote all their energies into providing outstanding levels of care for every single patient as well as their family.

“Whilst we are thrilled that the overall quality of our care has been highlighted nationally once again, we also remain committed to listening to our patients as well as their families, and involving them as care partners in their relative’s care, if they wish. It’s also really important to us to respond to what they tell us and involve them in the decisions that we make about the ongoing delivery of our hospital services.”