What Our Patients and their Families Say About Us
For the last six years, Liverpool Heart and Chest Hospital
This is something that we, the staff, are very proud of and are striving to do further work to ensure that the experience of patients and their families exceeds their expectations. In order to achieve this, a Vision for Patient and Family Experience has been created which is split into six steps to map out your journey and that of your family / carer through the Trust. Although our approach to improving patient and family experience is innovative and unique it is entirely consistent with our desire to continuously improve.
Patient and Family Engagement Events
At LHCH, we hold several events each year where we invite you to share your experiences of your hospital visit / stay with us. From these events, we identify any themes related to a great experience and those that require further work. We also hold events to gain your feedback on different areas of improvement work that we have ongoing in the hospital. If you are interested in being involved in any of these events please contact Lisa Salter, Assistant Director of Nursing for Patient Experience on telephone 0151 600 1670.
Patient and Family Stories
LHCH has an established process for listening to patient stories at various Committees to ensure that the patient is at the centre of everything we do. We have recently started collating family stories as we recognise that patients and families/Carers will have a different perspective to care that is received. If you are interested in sharing your story and experience with us, please contact the LHCH Customer Care Team on 0151 600 1257.
To read our Patient and Family Stories please visit the Story Archive.
