Liverpool Heart and
Discharge Team aids patients who require assistance with their discharge process.
The Discharge Team
The Discharge Team consists of three members; two registered nurses and one non-registered nurse. The service is covered Monday to Friday 9am-5pm.
Then supported by the Hospital Co-ordinates within the out of hours periods.
Lindsey Vlasman, Manager 0151 600 1058
Team Gaynor Seiga 0151 600 1021 bleep 2040
Raj Nagra 0151 600 1492
Maisie Cassidy 0151 600 1032 bleep 2694
The Discharge Team manage all of the simple and complex discharges from the trust. They work closely with the Occupational Therapist services and also the social workers arranging care packages, intermediate care beds, and safe discharges for our patients.
The team also works closely with palliative care patients and their families to ensure an appropriate care package or placement of the patient is maintained.
Patients who are referred to the Discharge team as complex discharges / or medium risk readmission will be given a follow up call from the team within 72 hours of discharge, to ensure all their care needs are met.
The team also manage a discharge advice line were patients, relatives and carers can call for information post discharge.
A member of the nursing team will take your call, but if they are not available the patients name, number and a brief message should be left and the team will contact you as soon as they can.
The Discharge advice line is available 24 hours a day, 7 days a week and patients and familes can ring with any queries / issues they have i.e. Non-specific chest pain, wound care and any queries relating to your medication.
Discharge Advice line number 0151 600 - 1056
Aim of the Discharge Team
- Reduce Length of Stay
- Improve Discharge Planning Process
- Reduce numbers of patients readmitted
Role of the Discharge Coordinator
- Day to day coordination of complex discharges
- Complete assessments and refer any patients who require Intermediate Care Bed ( IMCB) on discharge
- Challenge plans – divert patients to most appropriate care provider eg rehab
- Instigate case conferences with families and appropriate MDT members
- Provide follow up calls with advice to any patients who have been identified as Medium/High Risk of Readmission
- Provide training on KSF linked competencies for ward staff on Surgical NLD
- Complete Continuing Health Care assessments for any patients who trigger on CHC checklist
- Advice Line for all patients who are discharged from LHCH
- Identify specific holes in systems eg discharge planning documentation, attend pathway meetings, attend stroke team meetings
- Audit of Discharge Policy
- Develop team as a Resource
Specialist informaton for patients on their discharge from various procedures can be found as part of Patient Information Leaflets.