Annual Members Survey Results 2011
Firstly we’d like to thank all of you that took part in our Annual Members Survey, the response was fantastic and gave us as Governors an invaluable insight in to what we are doing well and more importantly, where we could possibly improve.
We were delighted to find that 99% of those that participated in the survey recognise and believe in our mission statement; “Excellent, safe, compassionate care for every patient, every day. “Our mission statement underpins everything we do at LHCH, so it’s great to know that our members share in this too.
98% of you said that you would recommend this hospital to your family and friends and would be happy with the standard of care if your friend or relative needed treatment; this is a fantastic result and a great testimony to all of the staff at LHCH and their continued dedication to our patients.
Although we received some amazingly positive feedback from your responses, we also noted some areas where we need to make some changes…
73% of you said you didn’t know the names of the elected governors in your area; which is disappointing feedback . In light of this, we have included a ‘Contact your Governors’ section in the December 2011 edition of our newsletter and we will use this as a running feature in all future editions. We, as Governors want to make it as easy as possible for you to get in touch with us. One of our main roles is to provide you, our members, with a voice to share your opinions that help to shape the future of our hospital.
Our membership newsletter regularly features a Governors profile section and our website has details of all of our Council of Governors, please visit; www.lhch.nhs.uk/About-Us/governors.aspx
38% of you said that you would like to see more Health and Wellbeing Events, as a result of this we are now looking to provide more information on health and wellbeing and hold health screening events in conjunction with our ‘medicine for members’ programme. We will update you on this as soon as more information is available and invites will be sent to all members, so please keep checking your emails and post.
Participants were also given the opportunity to make additional comments at the end of the survey; the most common issues you raised were;
Disabled Car Parking
We have now obtained permission from the fire officer to install an automatic door to allow easier access from the disabled car park to outpatients.
Signage in and around the hospital
Our Chair and Council of Governors will be evaluating the signage in and around the hospital very shortly and making recommendations for improvement. In addition to this, Councilor Jake one of our nominated Governors, has also raised the issue of road signage to the hospital with Liverpool City Council, we will update you on this in the next newsletter.
Unfortunately, the on-site parking is managed by an external company and although we sympathise, the parking charges are not within our control.
The possibility of having a smoking shelter for patients
Our hospital deploys a strict no smoking policy and although we have considered these comments, unfortunately, in light of the ethos of our hospital we will not be offering any option to smoke in or around our hospital.
Accommodation for relatives of patients
Robert Owen House is our on site accommodation which supports patients relatives from outside of the area. It is conveniently situated close to the hospital’s Wards and Critical Care Area so that relatives can be near to their loved ones whilst they undergo treatment at the hospital.
For more information or to book accommodation, please call 0151 228 1616.
Relatives of patients undergoing PPCI treatment now have access to a new conservatory area and roscoe garden facility which gives them a place to relax and reflect in private, this is thanks to a very generous donation of £1,900 from Governor Roy Stott on behalf of the British Cardiac Patients Association Zipper Club.
Our new Oak Ward plans include single rooms with pull down beds and we are looking into improving facilities for families of patients going forward in all patient areas.
If you have any further questions or suggestions, please do not hesitate to get in touch. You can email firstname.lastname@example.org or call 0151 600 1410.